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How sia4d Handles Your Personal Data

This Privacy Policy explains what data we collect when you use sia4d, how we use it, and what rights you have over it.

Account data protectedDANA, OVO, GoPay wallet activity coveredYour access rights are clearData retention explainedContact path available
sia4d How sia4d Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Protecting your account data is built into how sia4d operates, not treated as a separate layer. We use SSL encryption on all account pages. Session tokens expire after inactivity so an idle browser on your phone does not leave your account open. Your wallet data — including references from DANA, OVO and GoPay transactions — is stored in access-controlled environments, separated from our public-facing systems.

Cookies and Session Data

We use cookies to keep you logged in across pages and to remember your account preferences. You can clear session cookies via your browser settings at any time without losing your account.

Account Security Measures

Login access uses OTP verification tied to your registered mobile number. Unusual login attempts from a new device trigger an additional verification step before access is granted.

Data Retention Period

We keep your account and transaction data for as long as your account is active and for a period after closure as required by applicable rules. You may request details about the retention period for specific data categories.

Requesting Changes to Your Data

To correct your registered name, contact email or phone number, open the account settings page or submit a support ticket. Wallet-linked data corrections require identity verification before changes are processed.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you want to review, correct or delete your personal data, reach our support team directly. We aim to acknowledge data requests within a reasonable period. For wallet-related data queries — such as transaction logs from your DANA, OVO or GoPay activity — include your account ID and the e-wallet reference number in your message so we can locate the right records quickly.

Live Chat Start a live chat session from inside your account dashboard. Describe your data query and include your registered account email for faster routing.
Email Support Send your written data request or correction notice to our support email address. Include your account ID and the specific data you are requesting access to.
Account Help Centre Log into your account and open the Help section. Submit a ticket tagged Privacy Request — this routes directly to the team handling data access and deletion queries.

Answers to Your Privacy and Data Questions

These are the questions we get most often about how your personal data is handled on sia4d. If you have a question that is not covered here, reach us through the support channels listed above.

We collect your name, email address, phone number and account credentials. Once you link a payment method, we also log wallet activity references from DANA, OVO or GoPay to reconcile your transactions.

We share limited transaction data with payment processors — such as the partners operating DANA, OVO and GoPay rails — only to complete your deposits and withdrawals. We do not sell your data.

Submit a request through live chat or our support email with your account ID. We will confirm receipt and provide the relevant data summary within a reasonable timeframe, subject to identity verification.

Yes. Submit a deletion request via the account Help Centre or support email. Some data may be retained for a period after deletion where required by applicable local rules or transaction audit requirements.

We store only the transaction reference and timestamp returned by each payment rail. Your full wallet PIN and login credentials are never collected or stored on our systems.

We use session cookies to keep you logged in and preference cookies to remember your account settings. Clear them through your browser settings at any time; your account itself remains intact.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.